First Line Manager Training

Target Audience:

This course is designed for:

• Those who are about to start, or have recently started, as a people manager
• Those who have managed others for a while but who have not had formal management training
• Experienced managers wishing to refresh their management skills

Course Overview:

Course Overview:

This is a one day course delivered on an interactive basis and will cover the following topics:

The role of a manager

• Skills and techniques for motivating and engaging a team
• Understanding different management styles and when to deploy them
• Identifying the right type of support and development

Communication skills

• Considering the impact of verbal and non-verbal communication
• The benefits of adapting your communication style to your audience
• Communicating clear direction and instructions

Managing performance and development through feedback

• Understanding the purpose and benefits of giving feedback
• Models of giving constructive and motivational feedback

• Upward feedback
  • Recognising when and what to deliver when you feedback upwards
  • Understanding how best to deliver upward feedback

Delegation skills

• Identifying opportunities for delegation
• Skills and processes for delegating effectively

PLEASE NOTE: It is important that you select the correct tickets. Please only select ONE free admission ticket per client, and only if you hold one of the valid vouchers - we will ask for verification of the holding of this voucher upon purchase.

Please only select Retained Client ticket if you are a retained client.

All incorrect ticket purchases will be cancelled and refunded.