First Line Manager Training

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  • First Line Manager Training
     8th February 2022
     9:00 am - 5:00 pm

Target Audience:

This course is designed for:

  • Those who are about to start, or have recently started, as a people manager
  • Those who have managed others for a while but who have not had formal management training
  • Experienced managers wishing to refresh their management skills

Course Overview:

Course Overview:

This is a one day course delivered on an interactive basis and will cover the following topics:

The role of a manager

  • Skills and techniques for motivating and engaging a team
  • Understanding different management styles and when to deploy them
  • Identifying the right type of support and development

Communication skills

  • Considering the impact of verbal and non-verbal communication
  • The benefits of adapting your communication style to your audience
  • Communicating clear direction and instructions

Managing performance and development through feedback

  • Understanding the purpose and benefits of giving feedback
  • Models of giving constructive and motivational feedback
  • Upward feedback
    • Recognising when and what to deliver when you feedback upwards
    • Understanding how best to deliver upward feedback

Delegation skills

  • Identifying opportunities for delegation
  • Skills and processes for delegating effectively


PLEASE NOTE: It is important that you select the correct tickets. Please only select ONE free admission ticket per client, and only if you hold one of the valid vouchers - we will ask for verification of the holding of this voucher upon purchase.

Please only select Retained Client ticket if you are a retained client.

All incorrect ticket purchases will be cancelled and refunded.

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