Nikki Silver, CEO, Lincolnshire Integrated Voluntary Emergency Services (LIVES)

I am the chief executive of the charity and have worked with Carole and David on a number of issues concerning both our staff and volunteers. Their advice is always clear, practical and tailored to our specific situation. As a small organisation it is reassuring to know that there is someone knowledgeable and experienced that I can turn to, both when dealing with difficult situations or when developing policies and guidelines. Very quickly it has felt that David and Carole are part of my management team, making positive and constructive suggestions and ensuring that we’re complying with our responsibilities.